An overview of Chat support

There are different kinds of support a company can provide for their customers. Commonly used is Phone support, wherein the customers call-in and have their concerns, request be processed through phone. Today, with the availability of the Internet to almost everyone in the world, more and more companies are resorting to Live chat as an alternative way to provide support for their customers.

Any company can use Live chat as a form of support to their consumers or customers, having an online support such as Live chat can increase sales and improve customer satisfaction. Through this online support the agent can provide product knowledge, technical support, can process order fulfillment request and billing inquires. One of the great benefits of having an online chat support is that your customers around the world can access it freely and have support in real time, it does not have any barriers and wait time is reduced therefore makes both the client and customers happy. One advantage of having an online support is that agents can provide helpful links to the customers, by doing that they are providing support and educating the customer at the same time. Compared to Phone support, Live chat is less expensive. In addition, online chat support can handle more than one chat request at a time, therefore reducing the wait time for the customers and providing more business to the call center.