Call Center Family

Helping the world’s leading retailer’s progress in their journey towards excellent performance is a remarkable experience for Global response.

We believe that the success in every call center is based on how they manage their employees. Different factors comes into play when call center performance is tackled, however, one of the most important performance booster for call centers is employee management. We at Global Response value our employees, we treat them as a family, because we believe that treating every employee like family is the right thing to do. When agents are happy, customers are happy, they stay longer, and the longer they stay, the more they know.

Global Response takes pride in our employee retention rate, it is the envy of our industry. Most of our agents have been with us for years. Providing career path is one of Global Response’s goal, we would like our agents to grow with us. We encourage employees to apply for team leader, supervisor and management openings.

Treating people with dignity and respect is ingrained in each and every employee of Global Response. Our “open door” policy applies to every agent. Because we would like hear what our employees have to say, and we make sure we address all their concerns as well. We compensate employees at above-industry averages, and we offer a wide array of employee benefits. Global Response began offering paid child-care benefits when it was unheard of, gaining favorable attention from the The Wall Street Journal.

Other benefits that we offer to our employees include flexible scheduling, health, dental, disability and accident insurance, a 401K plan, paid vacation and personal leaves. We also offer tuition subsidies for qualified employees.

A variety of employee incentive programs are also offered in Global Response. Our performance and attendance programs includes theme park coupons, premium parking spaces, client merchandise discounts and awards.

The success of our company depends on our employees, they are the bread and butter of this company. The reason why we achieved so much in the past years is because of their hardwork and dedication to their family, Global Response.