IVR or interactive voice response has been around since the 70s' where touchstone technology was used. It has developed through era, which is the tone dialing designed by engineers, small-vocabulary speech recognition that was plotted by speech technologist, and the highly-developed and logicaly-constructed ivr technology designed by professionals interested with end user contentment rather than human engineering.
Evolving to a more sophisticated sytem it has serve and supports different idustries whether in paying bills and inquiring order status. Though IVR has been highly critizised by many user mainly because of the time consumed in talking to pre-recorded voice.
United Customer Management Solutions (UCMS) announced a partnership with Enterprise Integration Group (EIG). EIG being an an expert in improving IVR utilization and customer satisfaction will address the major deficiencies while UCMS resell the technology and custom design software to the bussiest call center operation. With this partnership they aim to make IVR problems a thing of the past not only for technology solution but also for customer needs.
With this partnership, clients will look forward to a better guidance to their callers with the reliable IVR or speech recognition system that will be serve by EIG and UCMS. ______________________________
The world’s most prestigious brands trust Global Response Call Center with their single most important asset: their customers. Find Out Why.
Evolving to a more sophisticated sytem it has serve and supports different idustries whether in paying bills and inquiring order status. Though IVR has been highly critizised by many user mainly because of the time consumed in talking to pre-recorded voice.
United Customer Management Solutions (UCMS) announced a partnership with Enterprise Integration Group (EIG). EIG being an an expert in improving IVR utilization and customer satisfaction will address the major deficiencies while UCMS resell the technology and custom design software to the bussiest call center operation. With this partnership they aim to make IVR problems a thing of the past not only for technology solution but also for customer needs.
With this partnership, clients will look forward to a better guidance to their callers with the reliable IVR or speech recognition system that will be serve by EIG and UCMS. ______________________________
The world’s most prestigious brands trust Global Response Call Center with their single most important asset: their customers. Find Out Why.
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